Terms and Conditions
Effective Date: 1st January 2025
These Terms and Conditions (“Terms”) govern the purchase and use of e-vouchers (“E-Vouchers”) issued and processed by Credit Pilot PLC, a company registered in Cyprus under number HE371962 with registered office at X2 C2, Old Port, Limassol 3037, Cyprus (“we”, “us”, or “our”).
By completing a transaction on this website, you agree to these Terms. If you do not agree, please do not proceed with the purchase.
1. PRODUCT NATURE AND PURPOSE
1.1. The E-Voucher is a digital, non-reloadable voucher that is automatically redeemed to a telecom service upon purchase.
1.2. It is not a gift card, not a means of payment, and not convertible into cash or other goods/services. It cannot be stored or held for later use by the customer.
1.3. The telecom service delivered is provided in partnership with authorized telecommunications providers and is fulfilled instantly and irrevocably upon payment.
2. TRANSACTION CONFIRMATION AND DELIVERY
2.1. Once payment is confirmed, the E-Voucher is automatically applied to the designated telecom product (e.g. mobile top-up, data plan).
2.2. A confirmation will be sent to you via email, SMS, or in-app notification immediately after the transaction.
2.3. Please ensure the mobile number or account identifier entered is correct, as we cannot reverse or reassign vouchers after redemption.
3. PRICING AND PAYMENT
3.1. The price of each E-Voucher includes all applicable taxes and fees, unless otherwise specified.
3.2. Accepted payment methods include Visa, Mastercard, and other listed options. All payments are processed securely through PCI DSS-compliant gateways.
3.3. You represent that you are the rightful holder of the payment instrument used.
4. REFUND AND CANCELLATION POLICY
4.1. IMPORTANT: Due to the immediate and irreversible redemption of the E-Voucher, all purchases are final. No refunds, cancellations, or returns are allowed.
4.2. This policy is fully compliant with Visa and Mastercard chargeback rules, which permit limited chargeback rights where a product is non-returnable and clearly disclosed as such at the point of sale.
4.3. If you believe your transaction was processed in error or fraudulently, please contact us within 24 hours at [email protected]
5. CUSTOMER SERVICE AND DISPUTE HANDLING
5.1. Our support team is available at [email protected] for any issues related to transaction confirmation, delivery, or telecom service activation.
5.2. For telecom service-related issues (e.g. signal coverage, service performance), you must contact the telecom operator directly.
5.3. In accordance with Visa and Mastercard guidelines, we will investigate any service-related disputes promptly and in good faith.
6. DATA PROTECTION AND PRIVACY
6.1. We collect and process your personal data solely for the execution of your purchase and as required by applicable legal and compliance obligations.
6.2. All data is processed in compliance with GDPR (Regulation (EU) 2016/679) and in accordance with our Privacy Policy
6.3. We do not store payment card data directly. All card transactions are handled through secure, PCI DSS-compliant infrastructure.
7. FRAUD PREVENTION AND SECURITY
7.1. We reserve the right to cancel or block any transaction suspected of fraud, misuse, or unauthorized activity.
7.2. In such cases, we may request additional verification to process or refund the payment.
8. LIMITATION OF LIABILITY
8.1. We shall not be liable for:
- Errors in information provided by you (e.g. wrong mobile number),
- Service performance by telecom providers,
- Indirect or consequential losses.
8.2. Our total liability shall not exceed the value of the E-Voucher purchased.
9. REGULATORY DISCLOSURE
9.1. The E-Voucher does not constitute electronic money, a financial instrument, or a payment service under Directive 2009/110/EC (EMD2) or Directive (EU) 2015/2366 (PSD2).
9.2. The E-Voucher is categorized under single-purpose vouchers as per the EU VAT Directive, and not subject to VAT at the point of issue.
10. GOVERNING LAW AND JURISDICTION
10.1. These Terms are governed by the laws of the Republic of Cyprus.
10.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of Cyprus.
11. AMENDMENTS TO TERMS & CONDITIONS
11.1. We may update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any changes.
12. AGREEMENT TO TERMS
By clicking “I Agree” or completing the payment, you acknowledge:
- You have read and understood these Terms,
- The product is non-refundable and immediately fulfilled,
- You waive any right to cancel or return the product under Article 16 of Directive 2011/83/EU, as the service is fully performed upon confirmation.